VOIP (Voice Over Internet Protocol), or in more common terms phone service over the Internet.
If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.
VoIP gives you the functionality of your phone system wherever you can get online.
Allowing you to pick up calls made to your office from your mobile phone or laptop, Idea for staff that work from home.
What are the benefits of VOIP?
VoIP phone systems tend to be much less expensive than traditional systems for both local and long distance calling. And if you go with a cloud-based system, you’ll save even more money on hardware and setup costs as well as upfront capital expenditures as cloud VoIP phone systems are paid on a monthly basis.
VoIP phone systems operate over the Internet, which means they are capable of being accessed anywhere there is an internet connection. Many VoIP providers offer what’s called “softphone” capabilities, which is essentially a mobile app that allows you to use your business phone from your mobile device - that way you can make and receive calls from anywhere you’d like and it’s as if you’re still sitting at your desk.
Another extremely appealing benefit of cloud-based VoIP phone systems to small businesses and organizations is the fact that they can be very flexible and have the ability to expand or contract with your organization.
If your business is growing rapidly (or has the potential to grow rapidly), or if your business is seasonal in nature, it wouldn’t make sense for you to purchase a certain number of phone lines and telephones just to have to turn around and add to or remove those resources 3 months down the road. With traditional business phone systems, growing or shrinking resources can get expensive.
But not with cloud-based VoIP phone systems.
VoIP uses your internet connection instead of physical phone lines, resources can often be added or reduced simply and easily, making transition periods a breeze for your business.
Better call routing and screening
VoIP phone systems have the capability of using auto attendants to answer calls and route them to the appropriate location. This saves your business time, money, and frustration, as you’ll no longer be forced to pay someone to manage the often tedious task of fielding and routing initial phone calls. You’ll also get the added bonus of appearing more professional to callers.