VoIP - Phone Calls Over the Internet

VoIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get a phone service delivered through your Internet connection instead of from your local phone company which dramatically reduces your phone call costs and if its another VoIP system the calls are FREE.

VoIP makes easy some things that are difficult to impossible with traditional phone networks. - Incoming phone calls are automatically routed to your VoIP phone where ever you plug it into the network. Take your VoIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.

Odoo - Sample 1 for three columns

SIP Trunks & Broadband 

SIP and SIP trunks is an on-premise solution for a telephone system that will use virtual phone lines rather than physical wires.  SIP is suited for larger businesses as it can prove to be more cost effective if there are a lot of users but there is a maintenance implication. 

                                  Find out more

Odoo - Sample 3 for three columns

Hosted VoIP

Hosted VoIP is cloud-based and best suited to small-medium sized businesses who are looking for the functionality and scalability of a phone system with no extra maintenance charges. Each user has their own line and calls are routed through the internet.  
                                    

                                Find out more

Odoo - Sample 2 for three columns

Shop -Telephone Hardware

Cost-effective and designed for a range of requirements, from light phone users all the way up to enterprise users and managers, offering superb value with an outstanding level of functionality and versatility.


                                                    Shop

.

What do i need to start making VoIP calls?

You will need a VoIP compatibility phone such as Grandstream, if you have a smart phone you can download an VoIP app which will allow you to make and receive VoIP calls. Grandstream wave and ZoiPer are the best smart phones apps we have found. view our range of VoIP phones

          Quality is assured through:

          • Proactive monitoring and management of quality of service functions across our entire network including, but not limited to, Post Dial Delay (PDD), Answer to Seize Ratio (ASR), Network Efficiency Ratio (NER), Mean Opinion Score (MOS), Perceptual Analysis of Speech Quality (PESQ) Score, Call Closure and Error codes for C7 and SIP signalling, Jitter, Latency, Packet Loss, Trunk and Circuit occupancy, uptime and trends

          • Proactive call testing and analysis for all platforms and services

          • Appropriate and timely alerts of potential issues and ‘hot spots’ to our 24×7 Network Operations Centre

          • Review of external and internal reports including customer feedback via support desks

          • Strict Change Control and Release Management process aligned with our suppliers and carrier partners to prevent related quality or service issues

          • Oversight through a monthly Quality Steering Group meeting chaired by our CEO that includes input / output from our regular Platform Service Reviews, Capacity Management, Information Security and Business Continuity forums